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Return & Refund Policy

At Angel to Heaven, we value our customers and want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

  • We accept returns within 30 days from the date of delivery.

  • Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.

  • Personalized or custom-made products are non-returnable unless they are defective or damaged upon arrival.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards

3. Return Process

To initiate a return:

  1. Contact our support team at contact@angeltoheaven.com with your order number and reason for return.

  2. Our team will provide you with a Return Authorization Number (RAN) and instructions for shipping the product back.

  3. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in your order.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you by email about the approval or rejection of your refund.

  • If approved, refunds will be processed within 7–10 business days to your original payment method.

  • Shipping fees (if any) are non-refundable.

5. Exchanges

We offer exchanges for items that are defective, damaged, or the wrong size. Please contact us within 7 days of delivery to arrange an exchange.

6. Damaged or Defective Items

If you receive a damaged or defective product, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or issue a full refund.

7. Order Cancellation

  • Orders can be canceled within 24 hours of purchase for a full refund.

  • After 24 hours, the order may already be in processing or shipped and cannot be canceled.

 

Contact Us:

Business Name: Angel To Heaven

Phone Number: +1(812) 445-1086

Support Email: contact@angeltoheaven.com

Business Hours: Mon - Fri: 9AM to 6PM EST

Business Address: 12400 Dairy Ashford Rd, Sugar Land, TX, 77478, United States