Returns:
Our return policy extends for a period of 30 days from the date of item receipt, granting you ample time to initiate a return request.
For a return to be eligible, the item must remain in its original condition, unused and unworn, complete with tags, and must be returned in its original packaging. Additionally, a valid proof of purchase or receipt is required.
To commence the return process, kindly reach out to us via email at contact@angeltoheaven.com
Upon acceptance of your return request, we will provide you with a return shipping label, along with detailed instructions on where and how to send back your package. Please note that we do not accept items returned without prior authorization.
Feel free to contact us at contact@angeltoheaven.com for any inquiries regarding the return process.
Damages and Issues:
Upon receiving your order, please thoroughly inspect the items. If you find any defects, damages, or if you received an incorrect item, please contact us immediately. We will promptly assess the issue and take appropriate measures to rectify it.
Exceptions / Non-returnable Items:
Certain items, such as custom products (e.g., special orders or personalized items), are non-returnable. Should you have questions or concerns about a specific item, please get in touch with us for clarification.
Please note that returns are not accepted for sale items or gift cards.
Exchanges:
To expedite the process of obtaining the desired item, we recommend returning the original item. Once the return is approved, you can proceed to make a separate purchase for the new item.
European Union 14 Day Cooling Off Period:
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days without providing any justification. The item must meet the same conditions as mentioned earlier, and a valid proof of purchase is required.
Refunds:
Once we receive and inspect your return, we will notify you of the approval status for the refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Keep in mind that it may take additional time for your bank or credit card company to finalize and post the refund.
If more than 15 business days have passed since the return approval, please contact us at contact@angeltoheaven.com
Contact Us:
Phone Number: +1(812) 445-1086
Support Email: contact@angeltoheaven.com
Address: 12400 Dairy Ashford Rd, Sugar Land, TX, 77478, United States